We provide the facility to register devices with a UK or National telephone number. This allows devices to be called by friends, family or call centres without incurring international call charges. A typical problem for other roaming solution providers and their client’s customer eco-systems.
Our systems allow inbound and outbound calls and SMS to be checked against a configurable approved telephone number list/database. This provides an added layer of privacy and security for end users and their devices. For example, from nuisance calls, or malicious SMS which seek to reconfigure or ‘hack’ devices.
Our systems enable the on-line or off-line status of devices to be queried. We also provide the ability for the location of devices to be queried and mapped based upon information extracted from the local mobile mast data. This is particularly useful for devices which are located indoors and may not be able to send GPS data through the building infrastructure.
Our systems allow critical users such as nurses to edit their voice mail and messaging prompts. This is not typically available on other multi-network roaming services. This means that if the user is busy or unavailable, callers can be prompted to redirect to other NHS services or their peers/colleagues.
Our support teams and operational experts provide a high quality and responsive service to our clients. We proactively help our customers optimise their devices for a multinetwork roaming environment and advise on the best methods to ensure an optimum service based upon their particular needs or solution. This is not as simple as a basic algorithm and requires in-depth understanding of how networks operate and are managed and the types of fail-safes that can help user devices communicate effectively if some parts of the main mobile network operator’s infrastructures suffer individual signalling, or general communication pathway errors or outages.
Our team of experts develop and operate systems to monitor mobile network activity and report any problems as and when they occur. This means utilising our own and our partners systems to measure activity and session failures across a range of carrier networks, core operator infrastructures and edge devices. We report the status of networks to allow our clients and Alarm Receiving Centres to make informed operational decisions which place the care of end users at the fore.